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Below are answers to commonly asked questions.
We have designed minimum-impact hooks that you can drive into your frame or wall. This prevents damage that may otherwise need to be repaired when moving out. We stitch loop fastener on to the fabric, and attach it to hook fastener with vinyl adhesive backing (for high strength applications) to ensure a snug fit against the wall so that sound does not seep through.
This will depend specifically on your environment. Generally speaking, high frequency noises will be easier to block than low frequency noises. If you have an older window, and significant noise is making it through, then you can expect to block about 90% of the noise or more by hanging up our sound-proofing products. Please reference our Research page or Sound-Proofing Your Home blog to learn more.
When you need to open and close your curtain each day, or it's placed high on the wall, the AcoustiTrac is a better option for you, due to its ease of retraction. If you'd rather just make that noisy window disappear, and only need to open your curtains occasionally, then the AcousticCurtain will best suit your needs.
By hanging the AcousticCurtain™ over your door or window, you block external noise from entering in the first place. Unlike most acoustic products, that simply absorb sound, the AcousticCurtain™ will block outside noise with its patented core material, while also absorbing echos and ambient noise with its porous exterior coating.
The Return Policy is limited to manufacturer-originating defects, since each curtain is custom made to order for the customer. If you would like to request a return due to a defect, please send us a message through our "Contacts" page and include a photo of the defect. Most sound-blocking issues arise due to installation of the curtain - Our service department will be happy to work with you to better configure the curtain or suggest other solutions that may further reduce the ambient noise level.
Examples of Returns Not Accepted:
"It does not block as much sound as I was expecting" - all of our curtains are lab-tested to ensure they meet the STC threshold we advertise. Some apartments or houses have thin walls, or very loud noises that may be reduced but not completely eliminated. The AcousticCurtain™ will certainly reduce the noise level, but may not be able to remove it entirely.
"It is heavier than I thought" - we have created the curtains to block enough noise to help you better sleep or concentrate. To do this, the material used may must be dense enough to block the sound. However, we have also chosen a size thin enough to allow you to roll the curtain up and down with the best efficiency. If you would like to roll the curtain up-and-down several times every day, you may need to use a Track or other device to do this easily.
If you purchase a Standard Curtain (non-customized) you may return your curtain, either via mail or directly to our warehouse, within 30 days of receipt if you find it unsatisfactory.
After 30 days, we will be unable to accept Return items. Our service department will be happy to work with you to better configure the curtain or suggest other solutions that may further reduce the ambient noise.
There is a restocking fee of $25 per curtain in addition to the cost of shipping.
Any reasonable damage to the product will be repaired in-house within one year of the purchase free of charge. Preventable damage to the product such as stains or animal damage are not covered.
We aim to ship all curtains out in a timely fashion, typically within 5-10 business days. Each of the curtains is custom-made, meaning a cancellation once an order is in progress would result in scrapping the materials. Therefore, we can only allow customers to cancel any orders that are more than 5 business days overdue.
Most custom orders take between 5-10 business days to process, standard-sized curtains will ship within 48 hours. Added manufacturing time may be required for premium fabric orders such as Chevron. Create an account at Checkout in order to check the minute-by-minute status of your order by going to Support>Track an Order. If you do not have an account, just send us an email on the Contact Page and we'd be happy to give you and update. When your order ships, we will provide a Tracking # and Carrier for your package.
We will answer your incoming calls from 8AM - 5PM EST every day of the week. Please give us a ring and let us know how we can help!
We sure do! Call us to find out what kind of discounts you qualify for. The direct line for our Services Division is 813-922-2390 x702.